Company Profile

Mauritius Telecom (MT) is the leading telecommunications operator and service provider in Mauritius. Incorporated in 1988 as Mauritius Telecommunications Services (MTS), it acquired the assets of Overseas Telecommunications Services (OTS) in 1992 and became Mauritius Telecom. The company has since enjoyed a phenomenal rate of development and it is now one of the top enterprises in the country, with revenue of Rs7.9 billion in 2011.

The company, which is ISO 9001:2008 certified, operates in accordance with the requirements of good corporate governance practices, providing fair working conditions and offering secure products and services.

Vision

Mauritius Telecom´s strategy for growth is centred on innovation, in line with its vision "To be a Premier World-Class Infocom Services Provider," whilst the new commercial strategy is led by the vision "Today changes with Orange." MT also endeavours to provide the best conditions for its 1,600 employees to enhance their skills to better serve its customers.

Shareholding

The Government of Mauritius, SBM Investments Managers Ltd and the National Pensions Fund hold 59% of the shares in the company. 1% of MT shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an Employee Share Participation Scheme. The remaining 40% are held by France Telecom, through its investment vehicle RIMCOM.

Investment in other entities

Mauritius Telecom has a regional presence through its investments in Orange Madagascar. MT has acquired a 50% share in Vanuatu Telecom Ltd through its investment vehicle, Mauritius Telecom International Ventures, set up in 2011.

Subsidiaries

MT has the following fully owned subsidiaries: Cellplus, Telecom Plus, Teleservices, CSL, MT Properties Ltd and MT International Ventures Ltd. It is also in a joint venture with Blanche Birger & Continuity South Africa, and has setup a Disaster Recovery/Business Continuity entity ContinuityMauritius.

Products & services

Mauritius Telecom provides a full spectrum of voice and data services using fixed, mobile and internet platforms. MT additionally offers convergent services through My.T, its Multiplay-IPTV service. Internet and TV services are provided for mobile users. The Group is committed to providing its customers with quality ICT services at competitive prices.

Since the rebranding of all mobile and internet services in April 2008 to Orange, a strong international brand, there has been a quantum leap in providing customers with innovative services and experiences.

Customers

By the end of December 2011, the company had acquired about 1.2 million subscribers for its fixed-line, mobile, internet dial-up, broadband and My.T convergent services. This significant customer base has enabled Mauritius Telecom to strengthen its position as market leader and preferred end-to-end solutions provider.

MT continues to improve broadband access through lower tariffs for both business and residential customers, as part of MT´s commitment to aligning its strategy with that of the Government´s vision of Broadband Mauritius. Indeed, to make ICT available and affordable to as many people as possible in Mauritius, the Company launched the NetPC in June 2008.

MT is the country´s only telecommunications company that provides universal services and universal access. To meet these responsibilities, the company is committed to developing its networks throughout the country and to providing effective services to all citizens and residents within the Republic of Mauritius.

Network

Mauritius Telecom is setting the pace in the region in the transition from narrowband to broadband and IP (Internet Protocol) services. The company is continuously upgrading its IP-based network to offer increasingly mobile and convergent services and provide high-performance voice, data, video and multimedia services. The company is gradually migrating to the Next Generation Network (NGN). In 2011, MT´s Network Operations Centre (NOC) relocated to state-of-the-art premises in Orange Tower Ebene.

As for MT´s international network, it is based upon an advanced globally interconnected infrastructure, linked by submarine fibre-optic cables as well as satellite. The company has also invested in other submarine fibre-optic cable projects such as the LION 2, the Europe-India Gateway (EIG) and the West Africa Cable System (WACS) which entered service in 2012. The two existing cable landing stations at Baie Jacotet and Le Goulet and the investment in cable projects allow Mauritius to further increase the reliability, resiliency and bandwidth capacity of its international connectivity.

Corporate Social Responsibility (CSR)

Mauritius Telecom fully engages in its (CSR) role and, through the Mauritius Telecom Foundation (MTF), is actively participating in funding major national projects promoting social and economic integration and poverty alleviation. Other CSR initiatives include support to community projects in the fields of education, health, sports and environment. The national campaign, Je recycle les mobiles et les piles, launched in 2010, has resulted in the collection of five tons of used batteries and over 2,000 mobile phones in 2011, with a first shipment to France for recycling in February 2012. Since the setting up of the MTF, 22% of CSR funds have been allocated to projects which facilitate ICT education and access to vulnerable groups.

Risk management

In terms of risk management, the Group has developed incident management plans for increased preparedness in such situations as vandalism, and tsunami, fire and bomb alerts. In this context, Business Continuity Plans have been prepared by the various departments within the Group. Moreover, MT has been allocated 40 Work Area Recovery seats by Business Continuity Mauritius. The objective is to be able to ensure service continuity to customers in incident situations. In fact, Business Continuity Mauritius is a subsidiary company of MT which also provides disaster recovery services to other companies.